Privacy Policy
Last Updated: December 2025
Oz West Cleaning & Maintenance (trading as ) (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning and maintenance services.
We are bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide you with our professional cleaning and maintenance services. The types of personal information we may collect include:
- Name and job title.
- Contact information including email address, telephone number, and physical address.
- Property details relevant to quoting and servicing (e.g., access codes, property size).
- Payment information (processed securely through our third-party payment processors).
- Any other information you choose to provide to us via our contact forms or correspondence.
2. How We Collect Personal Information
We collect personal information in a variety of ways, including:
- Directly: When you provide it to us via our website forms, over the phone, via email, or in person during a site visit.
- Indirectly: Via automated technologies such as cookies when you visit our website (see “Cookies” section below).
3. Use of Your Personal Information
We use the information we collect for the following purposes:
- To provide and deliver our cleaning and maintenance services.
- To send you quotes, invoices, and receipts.
- To communicate with you regarding your bookings or enquiries.
- To improve our services and website experience.
- To comply with our legal obligations and resolve any disputes.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, contractors, or service providers for the purpose of operation of our website or fulfilling your requests (e.g., specialised subcontractors).
- Professional advisers, dealers, and agents.
- Payment systems operators (e.g., Stripe, Xero, PayPal).
- Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred.
- Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Security of Your Personal Information
We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6. Cookies and Web Tracking
We may use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings.
Our website may also use analytics tools (such as Google Analytics) to analyse website traffic and help us provide a better website visitor experience.
7. Access to Your Personal Information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at info@ozwestcleaning.com.
8. Changes to this Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
Oz West Cleaning & Maintenance PTY LTD
Email: info@ozwestcleaning.com
Phone: +61420731664
Address: 25 Elyard crescent Stirling 6021